|
|
Consistency in all these aspects reinforces customer trust and contributes to a consistent brand experience ."The customer experience begins from the moment a consumer first encounters the brand and extends beyond customer loyalty actions." Source: QuestionPro2. Commit to providing memorable customer experiencesBeyond a haircut or barber service, memorable experiences are a powerful driver for effective marketing. so that your customers have a positive overall experience with your business :Consider offering personalized services : some examples are hair massages, facials, nail art , etc.
Additionally, pamper your customers with small gestures, such as offering Chinese Thailand Phone Number List drinks, coffee or creating a relaxing atmosphere with music and aromatherapy.Define a communication strategy : choose the channels where your clients are to spread promotions, discounts and information about your hair salon or barbershop.Digitize and use marketing tools : offer your clients an application to make appointments online, use WhatsApp Business, start using a CRM (Customer Relationship Management), create your own database and use email to send automated messages.
Analyze who your ideal clients areFocusing on one type of client and specializing will make your business more profitable. You must be clear that this choice is essential since all experiences must be adapted to the target audience you are seeking to attract.For example, a children's hair salon needs colorful and fun facilities, with patient and specialized staff. On the other hand, a women's hair salon requires a greater amount of products, furniture and experts in different jobs such as colorimetry, cuts, hairstyles, etc
|
|
發表於 19:12:20